Refund Policy

At TCHGiftStore.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

• You have [2] days from the date of delivery to request a return.
• To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
• Personalized or custom-made items cannot be returned unless they arrive damaged or defective.
• Clearance or final sale items are non-returnable.

2. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within [10] business days to your original payment method.
• Shipping costs are non-refundable unless the return is due to our error.

3. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, contact us at [thecraftthousee@gmail.com] within [2] days of receiving your order.

4. How to Initiate a Return

To initiate a return, please follow these steps:

1. Email us at [thecraftthousee@gmail.com] with your order number and reason for return.
2. Wait for our confirmation and return instructions.
3. Ship the item to the provided return address.
4. Once received and inspected, we will process your refund or exchange.

5. Late or Missing Refunds

• If you haven’t received a refund yet, check with your bank or credit card provider.
• If you still have issues, contact us at [thecraftthousee@gmail.com].